Remote Desktop Support

Please select the option below that matches your device to download the support application.

When the download completes, run the application and provide the technician with the 9 digit PIN

Windows - click here to download

OSX - click here to download

Android - click here to download

Apple iOS - click here to download

NOTE: Android and iOS remote support requires extra steps

- Watch Android setup tutorial

- Watch iOS setup tutorial

Email support

To raise a new support request send an email to helpdesk@premiernetwork.com.au

A support ticket will be created and you will be contacted by a technician.

For urgent or high priorty requests:
Contact the support desk after you have received your ticket number on 03 9670 9969 to request elevated priority.

Client Support Ticket Portal

To view, update and raise new support tickets logon to your client portal.

You will be able to view the history of all support tickets and create new tickets with more details than by sending an email

click here to access the portal